As we wrap up 2024, we feel a mix of pride and gratitude. This year was a whirlwind of new milestones, exciting features, challenges, and meaningful connections.
InstaWP evolved in ways we’d always dreamt of, and we owe it all to our dedicated team and amazing user community. So, to our users and team, thank you for being the heart of everything we do. 
Table of Contents
We Welcomed 16 New Team Members
We often hear, “You guys launch features really fast 
,” and we’d love to give credit to our team for that. Together, we pushed boundaries, tackled challenges, and created solutions that set us apart in the WordPress ecosystem.
Well, the good news is – we’ve expanded our team to ensure we continue to live by the same spirit. And to be honest, welcoming 16 new members was also about enriching our culture and fostering collaboration.
This year, our team grew not just in numbers but in expertise and diversity. From developers to designers and support professionals and marketers, each addition brought unique skills and perspectives that elevated InstaWP. (Btw, our About Us page is updated 
)
200k+ Users and 20,000+ Installations of InstaWP Connect
Take a look at this beautiful graph.
Reaching 200,000 users and surpassing 20,000 installations of InstaWP Connect marked a major milestone for us. The maturity in our offerings, paired with our commitment to excellence, fueled this record-breaking growth.
From launching over 20 new features to refining our UI for an intuitive user experience, every step was geared towards making InstaWP faster, smarter, and more reliable. Features like WaaS, advanced site management tools, and seamless hosting integrations allowed us to address our users’ real-world challenges.
Support Milestones of the Year
Behind every satisfied user is a team of dedicated professionals, and this year, our support team shone brighter than ever. The combination of technical expertise, quick response times, and genuine care made 2024 a year to remember for InstaWP’s support services.
Handling over 5,000+ support tickets in a single year might sound terrible, but our experts rose to the occasion with unparalleled professionalism. Their approach remained personal and empathetic while guiding users through complex migrations or resolving minor hiccups.
Speed and efficiency were at the forefront of our support strategy. With an average first response time of 14 minutes and a resolution time of 16 hours, we set a new benchmark in customer care.
The above numbers aren’t just metrics; they reflect our philosophy of being there for our users when they need us most. The support team’s unwavering commitment earned us a 4.7/5 satisfaction rating, a testament to our users’ trust in us.
Our Content Growth in 2024
We truly believe our users and community need awesome content to understand our product and what it can help a WordPress professional/agency achieve. So, in 2024, InstaWP made significant strides in content creation, driving engagement, and establishing ourselves as a trusted resource for WordPress professionals.
Here’s a breakdown of our key efforts:
#1 – Website 2.0
At the start of 2024, we launched InstaWP 2.0, a redesign that improved navigation, speed, content, and user experience. We added useful visuals and information everywhere on our site. The new design and content made it easier for users to find information, access support, and discover features.
#2 – Blog Content
We published over 900 blog posts, covering topics such as tutorials, guides, WordPress in general, and industry insights. These posts generated 51 million impressions and 1.2 million clicks, solidifying our position as a go-to resource for our highly technical audience.
#3 – Video Content
We reached a key milestone with over 1,100 YouTube subscribers and focused heavily on visual content. Our offerings on our YouTube channel, including tutorials, product demos, and feature updates, were met with enthusiastic feedback from our growing audience.
#4 – Webinars
We started hosting webinars late in 2023, but 2024 redefined this valued stream for us.
Throughout the year, we hosted 21 webinars. Some focused on our products and features, while others were driven by our audience’s interests, featuring expert guest speakers on relevant topics. This helped us engage a wider audience and add value to our community.
#5 – Documentation and Social Media
We doubled down on our documentation efforts and ramped up our social media presence, ensuring our content was accessible and impactful across all channels. These efforts helped us increase our reach, build deeper relationships with our community, and showcase the innovative features that make InstaWP the platform of choice for WordPress professionals.
3 Highlights of 2024
#1 – InstaWP Live (February 2024)
The highlight of 2024 was the launch of InstaWP Live, our fully managed WordPress hosting service. This was a game-changer, offering features like real-time failover, automated backups, CDN support, and DDoS protection.
We saw rapid adoption of the service, with thousands of hosted sites and a growing base of happy, productive customers. InstaWP Live sets the bar for what managed hosting should be—easy to use, secure, and optimized for WordPress workflows.
#2 – AnyoneCanWP Hackathon (October-November 2024)
In October and November, we hosted the AnyoneCanWP Hackathon, the world’s first and one-of-its-kind hackathon open to anyone in the WordPress community.
With a prize pool of over $10,000 and a lineup of industry experts as judges, the event was a resounding success. It allowed anyone, regardless of experience level, to contribute and showcase their skills.
The hackathon culminated in an exciting live-streamed finale with Matt Mullenweg, the founder of WordPress, distributing prizes and celebrating the incredible talent within the WordPress ecosystem.
#3 – Launch of Advanced Managed Sites (December 2024)
To close out the year, we launched Advanced Managed Sites, a suite of features designed to give users more control over their WordPress sites.
From automatic monitoring facilities to enhanced update management, these new capabilities make managing multiple sites easier than ever.
With features like uptime monitoring, vulnerability scanning, and detailed activity logs, users can now ensure that their sites remain secure, fast, and optimized for performance, all with minimal effort. This launch was the perfect end to a year full of innovations, setting the stage for even more exciting developments in 2025.
Our Brief but Powerful Community Appearances
In 2024, InstaWP’s team had the opportunity to attend some of the most prestigious WordPress events around the globe, and each one brought new experiences, knowledge, and community connections.
In March 2024, we visited WordCamp Asia in Taipei, Taiwan, where we had the chance to engage with WordPress enthusiasts from across Asia. The event was a fantastic opportunity to showcase InstaWP’s innovative features and connect with new users.
Later in the year, we headed to WordCamp Europe in Torino, Italy, in June 2024, where we had the privilege of meeting even more WordPress users, developers, and contributors. The event was packed with insightful talks, workshops, and networking opportunities, and it was a great moment to highlight InstaWP Live and discuss future developments.
December 2024 brought us to WordCamp Delhi, where not only did we get to interact with the WordPress community, but we also held an internal team bonding event and a happening lunch. This trip helped strengthen our team’s connections while reinforcing our mission to provide top-tier WordPress solutions.
These little trips left us inspired and energized for the years to come.
2024: A Year of Product Evolution at InstaWP
2024 was a year of relentless innovation at InstaWP, where we focused on creating features to simplify the lives of WordPress professionals and help them get the most out of our platform.
#1 – Website as a Service (WaaS)
One of our standout innovations is WaaS, and we can firmly say that it matured in 2024.
For those who don’t know, WaaS allows agencies to offer care plans or fully managed WordPress solutions to clients without the complexities of hosting or technical maintenance. With it, users can focus on creating amazing websites while InstaWP manages the backend operations.
In simple terms, WaaS or WordPress SaaS enables you to sell websites like you sell SaaS subscriptions.
#2 – WordPress Site Management
We introduced several powerful tools to help users manage their sites more effectively and soon realized that agencies need a powerful suit that has them all. So, by December 2024, we launched a full-fledged WordPress site management offering that lets you manage basic to advanced sites using InstaWP.
Advanced Managed Sites have various automated functionalities. A few of them are:
- The Uptime Monitor notifies users immediately if their site goes down, minimizing disruptions.
- The Vulnerability Scanner proactively scans for common vulnerabilities, helping users address security risks in advance.
- Activity Logs track every change made to a site, offering transparency and making it easier to audit websites.
- Scheduling auto-updates saves you from updating sites separately and manually. Managed sites also have the ability to perform bulk updates for plugins and themes.
These features are especially useful for agencies and developers, allowing them to save time and reduce manual effort.
#3 – AI and Hosting Integrations
2025 will be the year of AI. Anticipating the same, we integrated AI website builders like ZipWP AI and Kadence to allow users to build websites in seconds using AI.
#4 – WordPress Migration Tool
In 2024, we launched a simple yet efficient and user-friendly WordPress migration tool that allows users to migrate sites with ease. By simply providing the source and destination URLs, users can migrate their WordPress sites in the most intuitive way possible.
In the future, we plan to expand this tool’s capabilities, adding more options to its interface. This will enable users to perform SSH migrations and handle more complex migration operations all from the same screen.
#5 – Multisite Support
After starting to support multisite for InstaWP Live, we realized our customers wanted this ability more than expected. So, we worked on gradually adding multisite support in migration, WaaS, staging, and managed sites.
#6 – Managed Hosting
Yeah, you read about it in the previous section (and that’s why it’s positioned later in this list). However, we would like to mention again that we made significant strides with the launch of InstaWP Live, a fully managed hosting platform.
InstaWP Live includes DDoS Protection, Real-time Failover, and a Content Delivery Network (CDN), ensuring websites are secure, fast, and always online. These features are essential for businesses that rely on WordPress for mission-critical applications.
Additional Features and UI/UX Improvements
In 2024, InstaWP added over 20 new features. However, it would have made a mess if user experience wasn’t our primary focus.
One of our biggest achievements was the UI/UX transformation, which simplified workflows and made the platform more intuitive. We reimagined our interface to enhance the user experience, making it easier than ever to manage websites, track performance, and integrate new features.
By the way, we are probably working on a new dashboard, too. 
2024 in Summary: Growth, Challenges, and Triumphs
- Welcomed 16 talented new team members, strengthening our foundation.
- Crossed a whopping 200k users for our platform.
- Resolved 5,000+ support tickets with a stellar 4.7/5 satisfaction rating.
- InstaWP Connect was installed 20,000+ times.
- Launched InstaWP Live, which already hosts thousands of sites.
- Recorded 51 million impressions and 1.2 million clicks across 900+ blog posts.
- Hosted 21 insightful webinars featuring industry experts.
The 2025 Roadmap
Looking ahead to 2025, we have some exciting developments planned for InstaWP. It’s all there in our roadmap. Top 3 are:
- We are working on plugin and theme license integration to make it easier for users to manage their licenses across multiple websites.
- Another exciting feature coming in 2025 is Visual Regression for Advanced Managed Sites. By taking snapshots of websites and comparing them over time, users will be able to track changes and share regression reports more effectively. (Actually, there are many other site management tools still in the pipeline.)
- We’re adding more AI features and a major UI upgrade to make InstaWP smarter and more intuitive.
Sidenote: 2025 won’t be boring, trust us. 
Our Commitment to WordPress Professionals
At InstaWP, our mission has always been to make WordPress professionals’ lives easier. We’re committed to streamlining workflows, optimizing performance, and ensuring that every user has the support and resources they need to succeed.
As we look ahead to 2025 and beyond, we remain focused on enabling WordPress professionals to thrive in a fast-paced, ever-evolving digital landscape. Together, we will continue pushing boundaries and making WordPress more powerful than ever.
Wrapping it Up
Thank you to our passionate community, super-active customers, and hard-working team for making 2024 a year to remember. We’re excited to continue innovating and supporting WordPress professionals in the years to come 